SmartSync has a log of everything that it does within your Windows Event Viewer. This will usually highlight what issues the system is experiencing which can enable our support team to quickly diagnose what might be causing you issues.
You can get access to Event Viewer, but simply searching for it in the Windows Search Box in the bottom left-hand corner of your screen or by heading to Windows Icon>Windows Administrative Tools>Event Viewer.
SmartSync’s log is available on the left-hand side under Applications and Services Logs.
There should be a large number of entries highlighting everything SmartSync has done recently. On the right-hand side, you can select “Save All Events As…”
If you provide this file to the support team, they will be able to get a better understanding of the issue without ever needing to access your PC/server.