Faster invoice approvals

Lush wanted to improve supplier payments and achieved HMRC’s ‘Prompt Payer’ accreditation. Zahara helped them achieve this goal.



Finance System:

Sage 200

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The Task

The company recognised that their highly manual process of scanning paper invoices and sending to approvers by email was just not fit for purpose.

Suppliers would call asking for payment, but the AP team had no visibility of where invoices were or when they would be paid. As a result key suppliers became increasingly frustrated with poor excuses and late payments.

Lush needed a cloud-based invoice approvals solution capable of streamlining thousands of purchase invoices per month, with minimal manual intervention

Lush Shop

The Solution

Zahara easily coped with the large number of retail branches,
Lush’s purchase ledgers and approvals workflow.

Suppliers, branch managers and departmental heads can now
collaborate in Zahara to efficiently capture, process, code and
approve supplier invoices, with minimal manual intervention.

Zahara was integrated into Sage 200 synchronising supplier details,
eliminating re-keying and time-consuming errors.

To streamline processing of over 2,000 supplier invoices per month,
Lush implemented ABBYY FlexiCapture OCR, that feeds Zahara.

The Benefits

Since adopting Zahara, Lush have improved their on-time supplier
payments from 80% to 95%. As a result, they have been accredited
by HMRC as a Prompt Payer.

Zahara has enabled Lush retail to transform an inefficient and error
prone accounts payable process into a fully optimised, fast and
compliant paperless workflow.

As a result, Lush have tighter control over their spending, improved
cashflow, reduced costs and fewer errors. In a sector as
competitive as retail, Zahara is a factor in Lush’s ongoing


I can 100% recommend Zahara. The beauty of it is you can set the coding and workflow and Zahara takes care of all authorisations. As a result, we’re now paying 95% of suppliers on time

Ryan Burke, Financial Controller

Take Control Today

Arrange a 30-minute fast and friendly, end-to-end demonstration to see how
Zahara can help you save money and speed up existing invoice workflows