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SMTP & Email Sending


Zahara sends various emails – emails to your approvers, suppliers & users. By default we will send all emails from the domain so please make sure any mail filters/spam filters you have “white-list” this domain.

You can also set emails to send through your own SMTP server.


How to

You can set this in Business Settings > Details and page down to the SMTP section


By default, the settings are blank which mean you are sending through our own SMTP server. (This is a restricted feature and doesn’t become enabled until you are a paying customer).

If you add your own setting, Test them first using the Test button – you should see a green “connected” message. Then make sure the emails are being received ok. 

Some typical “Gotchas”

If you use a cloud-based service like Office 365, you should experience very few issues. The authentication will be the username and password. However, if you try to connect to your own Exchange server or similar, you may need to allow relaying from our server (The IP address of our servers are and or at least allow a firewall entry for this IP address.  We will try to hand over the email message to your email server and you need to set all the rules to allow this.

Once you have successfully set up connectivity and validated that it all works, you will need to edit your email messages. System-generated emails like password reset will still send from the email account but your emails to approver’s and vendors will need to be edited so the domain name used matches your email account. By default, an approver email will send from You will want to change this for the respective step to match your domain as shown below.

smtp supplier



Good communication is at the heart of Zahara. Our own email sending is robust and trusted. If you do decide to continue to use our own SMTP then take a few steps to make sure your suppliers know your orders will be coming from Zahara and to set a reply to email address.

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