Help Categories

Division Management


Divisions are the natural groupings of people inside your organisation. These are your teams or departments. This is probably the most important part of Zahara because here in one place you have: 

  • Departmental user management
  • Creating and editing workflows
  • Visualising budgets¬†
  • Viewing departmental spend¬†
  • Finding orders and invoices relating to a department¬†

User Management

To edit a Division you need to have the Business Division Update permission. A user with the Business Division View permission can view everything in a read-only mode. 

Before you can get started on creating your workflow approvals you need to make sure you have the right people assigned to your team and that they have the right roles. The tenancy admins will be expected to create the users but once created, someone with Division edit permissions can assign the users to the Division and set their roles. This is all managed in the Membership tab on the left hand side: 

Division Edit screen, on the Membership tab. A list of users with a variety of roles.

Adding members. 

To add users (they have to have been created already under Admin > Settings) you click Add Member. You can multiple select users and then set their roles as shown below. Their individual permissions can be tuned by the Tenancy Admin but this allows the Division manager (Department Manager / Team Leader) to have more autonomy. 

The 'add members' pop-up, with multiple users selected. Below is a list of available roles to be granted to the users.

Editing Users

You can remove a user from the Division by clicking their name. 

You can change their role by clicking the + next to their Roles and then selecting the correct role. 

The option to edit existing user's roles in the division

Setting Defaults

Once you have your users set you can use the Details tab to set defaults like the Division Head. Click the edit icon on the right-hand side. You can now set the: 

  • Name & Description¬†
  • Division colour¬†
  • Division Head¬†
  • VAT / Tax Number¬†
  • Purchase Order Prefix
  • Default Cost Code
  • Department ID (Used for some accounts systems)
  • Address, Telephone Number & Email¬†

Purchase Order Prefix

You can assign a Prefix to identify a purchase order as coming from this Division. This could be a number or some characters. example 101- would be the value you add in this field to create a PO Number of 101-1001 

Default Cost Code 

The cost code is a versatile codeing list on the line items. You can populate this field to ensure all Purchase Orders are created with this field populated to your choice. 

Department ID

This is a spare field that can be used in a finance system like Sage 50, where you require the Divisions to align with your departments. Here you can set the Division to have the same code as your department. 

VAT Number 

You can use this field value on your purchase order if required. There is a placeholder for this value in HTML templates.

Address Fields

All of the address fields have corresponding placeholders for the HTML templates that you can edit, such as the Approval Emails or Purchase Order Template. 

Division Icon 

Click the default Division icon to reveal the choice of icons you can have to represent your Division. You can also upload your own icon provided it meets the criteria below. 

The option to add a customised division icon


You manage your Division workflows from this tab. We have dedicated articles on workflow management/approvals Рclick here Рto read the detailed view but here under Division management you can: 

  1. Create new Order approvals
  2. Create new Invoice approvals 
  3. Edit existing workflows 
  4. Set default workflows 
  5. Test Automatic Workflows

Clicking on any of the Order or Invoice approval will reveal the steps of the workflow as shown below:

View of the steps within a workflow, situated within the workflow

Clicking anyone of the steps on the right will show you the details:

Detailed view within a workflow step

Default workflows will have a yellow star against them.

You can edit any workflows or create new. There is a wizard approach to adding workflows and generating the conditions. Example, let’s create an invoice approval with an Export step.¬†

  • Click New Workflow¬†
  • Choose the Division, and give the workflow a name
  • Choose Invoice Approval as the type
  • Click Continue¬†

The types of workflow step available for invoice approval

You have the choices above as your workflow steps. Add the ‘Email approver step’ by clicking it¬†

  • Give the step a Name – something like “Nick to Approve”¬†
  • Choose the approver – they have to be a member of the Division¬†
  • Give the email a Subject such as – “Invoice approval request”¬†
  • Click ‘Create Step’

A preview of the completed step

Now we can add the Export invoice step: 

  • Click Add another step¬†
  • Click Export Invoice (you need to use a fully integrated finance system for this to work)
  • Give the step a name – ‘Export invoice’
  • Now click ‘Create Workflow’¬†

You should now see your workflow in the list and clicking it will reveal those two steps. 

Workflow filtering 

If you have a lot of workflows in your division, you can use the workflow filter to zoom in on the workflow you want to find.


The Budget tab will display the Divison’s budget (if one has been created). This allows you to see¬†

  • Your current month’s progress for each code/granularity set¬†
  • Page through the previous months
  • Click through into the budget by clicking the edit icon¬†
  • Remove the association of the budget with the Division¬†
  • Click a nominal line to see the line items that make up the allocated spend

The budget display within a division


The finance team will have a Chart of Accounts for the whole business but they may want to restrict the choice of codes that the Division can use. This is set in the Restrictions tab of Divisions. 

There is a choice of restrictions for

  • None¬†
  • Purchase Orders
  • Invoices
  • Both the above

Once this is set, you can move onto the second part of the screen where you can select Codes that will be shown. 

The first thing you will notice is a switch to set the restrictions to the Budget. This make sense if a Division budget is in place for a selection of nominal codes. This would then automatically align the nominal codes and make sure the buyer can only buy against the budget. If this is switched off, you can select codes as shown below: 

Division restrictions, with Purchase Orders selected, and a variety of nominal codes included in the restriction

In this example, 5 codes have been set and the View is filtered to Permitted. 

Once set, when the user raises a purchase order, they will only see these codes as shown below: 

A list of available nominal codes for a document

Purchase History

This tab will allow you to see the Orders and Invoices that relate to this Division. You can filter and search here as well as add a Date range. 

You can download all documents or selected documents to CSV which will export the list view that you see on the screen. 



The notes section has a rolling audit trail of any edits and changes to the Division as well as allowing you to add your own notes. 

A list of edits made to a division, found in the Notes tab. The option to hide deleted notes is enabled.

Division View

The Division view shows all Divisions in the Business and allows you to find and filter on a specific Division

You can also filter down on Bookmarked Divisions – one’s you particularly want to work with. To Bookmark a Division, just click the Bookmark icon¬†

An image showing a division bookmarked, indicated by a golden ribbon to the right of the division name in the panel view.

The view here as shown above also shows the number of users and number of workflows in that Division. 


Creating a Division

Use the “New Division” button to create a new Division. Follow the Wizard to complete all of the required fields.¬†

As part of the creation you can: 

  • Choose the icon¬†
  • Add a user (or multiple users)¬†
  • Set all of the fields.¬†
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