Approvals Category
Approvals FAQ
Auto rejecting of invoices issue
Coding approvals
Creating Approvals
Division Management
Flashing invoice approval icon
How to approve or reject
Leaver process – Approver
Mandatory Approval Comments
Supplier approvals
Workflows & Approvals
Workflows & Approvals (part 2)
Business Unit Category
Add an email signature
Audit Trail
Coding Lists
Coding Restrictions
Create new Business Unit
Custom Buttons
Custom Fields
Custom Fields on Line Items
Customised labels
Date formating
Default delivery address
Division Management
Editing Email Templates
GRN Custom Fields
How to hide cost codes
How Zahara works
Invoice email forwarding – Microsoft 365
Required by Date
Single Sign On
SMTP & Email Sending
T&C on your PO Template
Tax Codes Explained
Two factor authentication
Unit Field
Integrations Category
Sage 50 Integration
Sage 50 Post-Install/Troubleshooting
Sage 50 SmartSync Pre-Install
SmartSync+ For Sage 200
Import Invoices from Xero
Tracking Categories Xero
Xero & Suppliers
Xero Gross Up
Xero Integration Explained
Xero troubleshooting
Access Dimension
MYOB Integration
Zapier Integration
Invoice Processing Category
Auto reject supplier invoices
Auto rejecting of invoices issue
Finding an order or invoice
How to create a credit note
Invoice email forwarding – Microsoft 365
Invoice export colours
Invoice Inbox
Invoice List View
Invoice matching
Invoice Processing Explained
Month end cut offs
Negative Order Balance
Setting up Autopilot
Supplier Matching
Waiting for a GRN
Purchase Orders Category
Adding a product to an order
Adding documents to an order
Bulk importing orders
Close Orders Automatically
Closing an order
Copy PO to Buyer
Creating a Purchase Order
Deleting a PO
Duplicate Order Prevention
Editing an order
Finding an order or invoice
GRN an order
Grouped Purchase Orders
Import Line Items
Negative Order Balance
PO Template Editing
Purchase Order Numbering
Purchase Order PDF
Purchase Order Prefix
Purchase Orders Explained
Quick Create a Purchase Order
Second Ref Counter
Send PO to Supplier
Supplier order acceptance
These are the typical user issues
The user cannot login but they are a registered user
The user account has been created but the user hasn’t been assigned to a Division or provided with a role. Check their assignment, role and permissions.
The user cannot be setup – already exists
Email addresses are used in Zahara for usernames and these must be unique. If you or the user has previously created a trial then that user account will need to be fixed. You will need to submit a support ticket.
User is locked out
If the user gets a failed attempt password lockout, then submit a support ticket and we will remedy it.Â
User has left the business
You can recycle the user account – just delete it – no record (orders / invoice histories) will be affected. You can also rename the account to re-use it and retain it’s place in divisions and workflows, however older documents will have their details affected. The document history, in this case however, will remain accurate to the older, changed name.
Cannot add more users
If you have reached your user limit you will need to buy more users and have your license upgraded. Contact customer success – info@zaharasoftware.com
You haven’t receive the password reset email Check your spam folder. It will come from ZaharaBot – it may go to Spam / Junk. You made need to white list the Myzahara.net domain. In addition it could be that our email sending has blocked email to this account. Multiple failed attempts will isolate an email address. Please submit a support request and Zahara Team will remedy this for you.Â
