Overview

We are currently experiencing degraded performance issues with the Zahara web portal and Approval email service which may affect Zahara web portal users. Our team is currently working to restore normal performance levels and we hope to have this resolved as soon as possible.

Please accept our apologies for any inconvenience caused by this disruption to our software.

We will be updating our service status to our users first via our support portal, knowledgebase and in-app messaging. Any user with an open ticket will also be updated as soon as we can, although do please keep an eye on our announcements rather than creating a new ticket or chasing an existing one.

We thank you in advance for your understanding.

1

UPDATE: 10:30am GMT

The development team are working on a fix. In the meantime, the SmartSync API has been turned off temporarily. We will update again in 2 hours.

2

UPDATE: 27/01/2022 10:30am GMT

We have thoroughly investigated the issues over the last couple of days and have made some mitigations to improve the performance of the web app.

We are continuing to monitor the situation and hopefully you should see an improvement today. If you have an open support ticket, please do update the support team if you are still experiencing issues.

Thank you for your continued patience