Knowledge Base
You can use the search bar below to search for specific answers or expand the knowledge base categories below to read relevant articles. You can also raise a support ticket using the button at the bottom of the page.
You can use the search bar below to search for specific answers or expand the knowledge base categories below to read relevant articles. You can also raise a support ticket using the button at the bottom of the page.
Add an email signature
Audit Trail
Coding Lists
Coding Restrictions
Create new Business Unit
Custom Buttons
Custom Fields
Customised labels
Date formating
Default delivery address
Editing Email Templates
GRN Custom Fields
How to hide cost codes
How Zahara works
Invoice email forwarding – Microsoft 365
Required by Date
Single Sign On
SMTP & Email Sending
T&C on your PO Template
Tax Codes Explained
Two factor authentication
Unit Field
Auto reject supplier invoices
Auto rejecting of invoices issue
Finding an order or invoice
How to create a credit note
Invoice email forwarding – Microsoft 365
Invoice export colours
Invoice Inbox
Invoice List View
Invoice matching
Invoice Processing Explained
Month end cut offs
Negative Order Balance
Setting up Autopilot
Supplier Matching
Waiting for a GRN
Adding a product to an order
Adding documents to an order
Bulk importing orders
Close Orders Automatically
Closing an Order
Copy PO to Buyer
Creating a Purchase Order
Deleting a PO
Duplicate Order Prevention
Editing an order
Finding an order or invoice
GRN an order
Grouped Purchase Orders
Import Line Items
Negative Order Balance
PO Template Editing
Purchase Order Numbering
Purchase Order PDF
Purchase Order Prefix
Purchase Orders Explained
Quick Create a Purchase Order
Second Ref Counter
Send PO to Supplier
Supplier order acceptance
This article tells you how to receipt an order. GRN means Good Received Note. To undo a GRN, you can GRN with a negative value to restore the correct GRN value you require.
You can receipt an order from the Purchase Order (PO) list view. Find an order, tick it and click the GRN icon.
You will now see a Wizard asking if the order is received in Full. Answering yes sets all received quantities to the ordered quantities.
The mobile app lends itself to receipting very well. You have a camera to photograph the delivery note and you can interact with the line items very easily.
The Camera icon can be tapped to engage the camera. Tapping the green tick will receipt it fully.
You can also receipt an order when viewing the order. Click the Document Actions menu and then click the GRN link.
The GRN data is attached to the order history. If you would like to see the state of the receipting, click into an order and scroll down to the history. This data can be used in the reporting section of Zahara as well for GRNI reports.
In the order list view, you can opt to show the GRN status. This is an icon that shows as:
If your plan supports it, you can have GRN custom fields enabled so that additional line-level fields are made available to you at the point of GRN.
GRN data is actually very simple. It is a Quantity Received valued against a Quantity Ordered. Using Zahara’s reporting API you can attach to your order data in Excel using PowerQuery. We have built spreadsheets for customers with simple GRN quantities and then using the status of orders to produce accruals reports like GRNI. If you are interested in this, please talk to the Customer Success Team.
To undo or correct a GRN, simply GRN a negative value. This will restore the balance. The history of the order will be updated to record this corection.