Knowledge Base

You can use the search bar below to search for specific answers or expand the knowledge base categories below to read relevant articles. You can also raise a support ticket using the button at the bottom of the page.

Zahara's Approva - Here to help

Help Categories

Whats new


23/1/2023 – Payments are go! We are very pleased to launch our new integration with Comma. Now you can use Zahara to pay your supplier invoices as well. This new integration is for UK customers making GBP payments. We have additional integrations planned for Forex payments coming soon which will work for all of our global user base.


New Divisions

07/11/2022 – New Divisions are now live. This is a major feature set that covers workflows, budgets and user management. All Division managers should check out new Divisions from the Business menu. We have left the older Division link in under “Older Zahara”


New Customer Forum

17/10/2022 – Get the conversation started! Share your ideas for improvements and discuss new features on our new customer forum.

Customer Forum


New Purhase Orders (Beta)

10/9/2022 – We have released new purchase orders to everyone now under new look Zahara. The older Purchase Order create and edit is still available to use. There are a few things to implement still – like Recycle a workflow and in purchase GRN. These are coming soon. But we hope you like it.


In App Messaging & Guides

10/9/2022 – We now have in-app messaging and guides. The guides will be there to tell you about new features and how to use them. There is also an annoucements area that you will find on the new blue Question mark, bottom right, which also has a link to the knowledge base.


New Reports

8/9/2022 – Did you notice we now have some new reports in the reporting module? These reports run against the live database and are instantly downloaded. There is a long awaiting GRNI report (partial invoices included) as well.


New Reporting Api

1/8/2022 – We now have a new reporting API where you can connect to Zahara and extract your data. The most obvious use is Excel and PowerQuery, giving you access to your line-items and all order or invoice information. Read this help article to find out more.


Mobile App

15/7/2022 – The mobile app has been updated with a bug fix release to remedy an issue with decimal points when raising orders. Some styling issues have been fixed and a possible Android problem was investigated and fixed.  


Custom Exporter

7/7/2022 – we have updated Business Settings with a new custom exporter. Click into the integrations tab and from the options, you will find the new Custom Exporter option. This allows you to create a CSV or Excel export file for your invoices. All of the fields are available to choose along with their labels and the order. Once set, when you export your invoices from the Invoice list view, this format will be chosen. 


Mobile App Update

1/7/2022 – The mobile app has been updated. We now have tax inclusive or exclusive options when raising orders. There is also the ability to hide orders completely if you are only using the app for approvals or expenses. Here is a help article for this setting. If you experience any issues after the upgrade, delete the app and install fresh. This will clear it. 


New Invoice Processing

23/6/2022 – We have switched everyone onto invoice processing in Zahara 3 (new Zahara). If you use the Invoice Inbox, you will now create, view and edit invoices in new Zahara. Here is a video explaining how it all works. 





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